top of page

Terms & Conditions

Be Well with Rachel

Terms & Conditions

Last updated: June 2025

1. About these terms

These Terms and Conditions govern your use of the Be Well with Rachel website and the services provided by Rachel Keen trading as Be Well with Rachel, based in Lincoln, UK. By booking a session or purchasing a product or programme, you agree to these terms.

Please read them carefully. If you have any questions, contact us at enquiries@bewellwithrachel.co.uk before booking.

 

2. Services

Be Well with Rachel offers holistic therapy and wellness coaching services including reflexology, reiki, hypnotherapy, belief coding, NLP coaching, meditation, and mindfulness. Services are available in-person in Lincoln and online via video call.

All services are provided for general wellbeing purposes only. They are not a substitute for medical treatment, diagnosis, or professional mental health care. If you have a medical condition or are under the care of a healthcare professional, please consult them before booking.

 

3. Suitability and contraindications

Some treatments may not be suitable for everyone. Any contraindications or suitability concerns will be discussed with you prior to your first session. It is your responsibility to disclose any relevant health conditions, medications, or circumstances that may affect your suitability for a particular therapy.

Be Well with Rachel reserves the right to decline or discontinue a service where it is deemed not appropriate for a client’s circumstances, and will always do so with care and signposting to alternative support where possible.

 

4. Bookings

Bookings can be made via the website at www.bewellwithrachel.co.uk. A booking is confirmed once payment has been received in full, or a deposit has been made where applicable.

By completing a booking you confirm that:

  • The information you have provided is accurate and complete

  • You are 18 years of age or over, or have the consent of a parent or guardian

  • You have read and agree to these Terms and Conditions

 

5. Cancellation and rescheduling

We understand that life happens. However, in order to respect both your time and ours, the following policy applies:

  • Cancellations made with more than 24 hours’ notice: a full credit will be applied to a future session

  • Cancellations made with less than 24 hours’ notice: the full session fee is charged and no refund or credit will be issued

  • Non-attendance without notice: the full session fee is charged

To cancel or reschedule, please contact us as soon as possible at enquiries@bewellwithrachel.co.uk or by phone on 07711 071196.

Be Well with Rachel reserves the right to reschedule or cancel a session in exceptional circumstances. In this case, a full refund or alternative appointment will be offered.

 

6. Packages and programmes

Sessions purchased as part of a package or programme (including the Resilience Reset and Calm Confidence Mentorship) are sold as a complete offering. The following terms apply:

  • Packages must be used within the agreed timeframe

  • Sessions within a package are subject to the same 24-hour cancellation policy

  • Packages are non-refundable once purchased — please refer to our Refund Policy for full details

If exceptional circumstances arise, please contact us to discuss your situation. We will always try to find a reasonable solution.

 

7. Outcomes

Holistic therapy and coaching can be profoundly effective, but results vary from person to person. Be Well with Rachel makes no guarantee of specific outcomes. Client testimonials and case studies reflect individual experiences and are not a promise of the same results for every client.

Your commitment and engagement with the process is a significant factor in the results you experience.

 

8. Payment

Payment is taken securely online via Stripe. By making payment you agree to Stripe’s terms of service. Be Well with Rachel does not store your payment card details.

All prices are displayed in GBP and are inclusive of any applicable taxes.

 

9. Digital products and courses

Digital products including guided meditations, online courses, and downloadable resources are non-refundable once accessed or downloaded. Please review the product description carefully before purchasing.

 

10. Intellectual property

All content on the Be Well with Rachel website, including written content, audio recordings, meditations, course materials, and branding, is the intellectual property of Rachel Keen unless otherwise stated. You may not reproduce, distribute, or use any content for commercial purposes without prior written permission.

 

11. Limitation of liability

Be Well with Rachel’s liability to you in connection with any service or product is limited to the amount paid for that service or product. We are not liable for any indirect or consequential loss arising from your use of our services.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

 

12. Privacy

We take your privacy seriously. Please refer to our Privacy Policy at www.bewellwithrachel.co.uk for full details of how we collect, use, and protect your personal data.

 

13. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. Changes to these terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.

 

15. Contact

For any questions about these terms, please contact:

Rachel Keen — Be Well with Rachel

Email: enquiries@bewellwithrachel.co.uk

Phone: 07711 071196

Based in Lincoln, UK

bottom of page