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Refund Policy

Be Well with Rachel

Refund Policy

Last updated: June 2025

Our approach

At Be Well with Rachel, we want you to feel confident when investing in your wellbeing. This policy sets out clearly what you can expect in terms of refunds and cancellations.

 

1. Single sessions

Single sessions are paid in full at the time of booking.

  • Cancellations with more than 24 hours’ notice: a credit will be applied to a future session

  • Cancellations with less than 24 hours’ notice: no refund or credit is issued

  • Non-attendance without notice: no refund or credit is issued

To cancel, please contact us at enquiries@bewellwithrachel.co.uk or call 07711 071196 as soon as possible.

 

2. Packages and programmes

Packages and programmes — including the Resilience Reset and Calm Confidence Mentorship — are sold as complete offerings and are non-refundable once purchased.

This is because significant time, preparation, and resource goes into designing and delivering these programmes for you personally.

If you are unable to continue due to exceptional circumstances, please contact us. We will always listen and do our best to find a solution, which may include pausing or rescheduling your programme.

 

3. Digital products

Digital products including guided meditations, downloadable resources, and online courses are non-refundable once they have been accessed or downloaded, as the content is immediately available upon purchase.

Please read all product descriptions carefully before purchasing. If you have any questions about whether a product is right for you, contact us before buying.

 

4. Gift cards

Gift cards are non-refundable but are transferable. They must be used within 12 months of the date of purchase.

 

5. If we cancel

In the rare event that Be Well with Rachel needs to cancel a booked session, you will be offered either a full refund or an alternative appointment at your preference. We will give as much notice as possible.

 

6. How to request a refund

To discuss a refund or cancellation, please contact us at:

Email: enquiries@bewellwithrachel.co.uk

Phone: 07711 071196

We aim to respond to all refund enquiries within 3 working days.

 

7. Consumer rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

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