Privacy Policy

Be Well with Rachel

Last updated: June 2025

1. Who we are

Be Well with Rachel is a holistic therapy and wellness coaching practice operated by Rachel Keen, based in Lincoln, Lincolnshire, UK.

Website: www.bewellwithrachel.co.uk

Email: enquiries@bewellwithrachel.co.uk

Phone: 07711 071196

ICO Registration Number:

2. What information we collect

We collect the following personal information when you use our website or services:

Information you provide directly

Your name and email address when you complete our quiz, sign up to our mailing list, or make an enquiry
Booking information including your name, contact details, and appointment preferences when you book a session
Payment information when you purchase a service — this is processed securely by Stripe on our behalf; we do not store your card details
Any information you share with us directly by email or phone

Information collected automatically

Basic website analytics data collected by Wix (such as pages visited and time spent on site) to help us understand how our website is used

3. How we use your information

We use your personal information to:

Provide and manage the services you have booked or enquired about
Process payments securely via Stripe
Send you your quiz results and any related follow-up information you have consented to receive
Send you our email newsletter and marketing communications, where you have given your consent
Respond to your enquiries and provide customer support
Improve our website and services

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contract: to fulfil a booking or service you have requested
Consent: to send you marketing emails and quiz results — you can withdraw this consent at any time
Legitimate interests: to respond to enquiries and improve our services

5. Special category data

As a holistic therapy and wellness coaching practice, we may handle information relating to your physical or mental health, which is classified as special category data under UK GDPR.

We only collect and process this type of information where you have freely shared it with us for the purpose of receiving our services, and we treat it with the highest level of care and confidentiality.

We do not store client session notes digitally.

6. Marketing emails

If you have opted in to receive marketing emails from us (for example, by completing our quiz or signing up to our mailing list), we will send you relevant content, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at enquiries@bewellwithrachel.co.uk. We use Mailchimp to manage our email communications.

7. Sharing your information

We do not sell, rent, or trade your personal information. We share your data only with the following trusted third-party service providers who support the running of our business:

Wix.com — website hosting and booking management
Stripe — secure payment processing
Mailchimp — email marketing
Interact — quiz platform

Each of these providers is bound by their own privacy policies and data protection obligations. We only share the minimum data necessary for them to provide their services.

8. Data retention

We retain your personal data only for as long as is necessary for the purposes described in this policy, or as required by law. Specifically:

Booking and transaction records are retained for 6 years in line with HMRC requirements
Email marketing lists are retained until you unsubscribe or request removal
Enquiry records are retained for 12 months after our last contact

9. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to erasure (‘the right to be forgotten’)
The right to restrict how we process your data
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us at enquiries@bewellwithrachel.co.uk. We will respond within 30 days.

10. Cookies

Our website is built on Wix, which may place essential cookies on your device to ensure the website functions correctly. These cookies do not track you across other websites or collect personal information beyond what is necessary for the site to operate.

You can control cookie settings through your browser preferences.

11. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payments are handled entirely by Stripe, which is PCI DSS compliant, meaning your card details are never seen or stored by us.

12. Third-party links

Our website may contain links to third-party websites, including our social media profiles on Facebook and Instagram. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the ‘last updated’ date at the top of this page. We encourage you to review this policy periodically.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance at enquiries@bewellwithrachel.co.uk.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113